Privacy

Privacy Policy

Effective Date: August 2025
Company Name: North Bay Plumbers
Location: North Bay, Ontario, Canada

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact us, or use our plumbing services.

1. Information We Collect

We may collect:

Personal Information — Name, address, phone number, email, and payment details when you request a service or quote.
Service Information — Details about your plumbing needs, property location, and service history.
Technical Data — IP address, browser type, pages visited, and cookies to improve your website experience.

2. How We Collect Information

When you fill out forms on our website or in person
When you call, text, or email us
Through cookies and analytics tools on our website

3. How We Use Your Information

We use your information to:

Provide plumbing services and schedule appointments
Send invoices, receipts, and service updates
Respond to inquiries and provide customer support
Improve our website and marketing efforts
Comply with legal and regulatory requirements

4. Sharing of Information

We do not sell your personal information. We may share information only when:

Required by law or regulation
Working with trusted service providers (e.g., payment processors, subcontractors) who are bound by confidentiality
Necessary to protect our business, staff, or customers from fraud or harm

5. Data Security

We take reasonable steps to protect your personal information using physical, technical, and administrative safeguards. While no system is 100% secure, we work to protect your data from unauthorized access, loss, or misuse.

6. Your Rights

Depending on your location, you may have the right to:

Access, update, or correct your personal information
Request deletion of your information
Opt out of marketing communications at any time

To make a request, contact us at: [Your Business Email] or [Your Phone Number].

7. Cookies & Tracking Technologies

We use cookies to:

Keep our website running smoothly
Understand how visitors use our site
Improve user experience and marketing

You can disable cookies in your browser settings, but some site features may not work correctly.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.

9. Children’s Privacy

We do not knowingly collect personal information from anyone under 13 years old. If we learn that we have, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a new effective date.

11. Contact Us

For any questions or concerns about this Privacy Policy, contact:paulmeyers@pobox.com